Digital Hospitality and Travel Leadership

The MSc Digital Hospitality and Travel Leadership focuses on the exploitation of digital transformations to improve business and customer services, a key feature of management positions within the hospitality and travel sectors.

Although there are elements of IT within the course, this is not a course about developing computer programmes and mobile apps. Throughout the programme, you will be able to assess how technology is helping organisations look at the way they interact with both their internal and external stakeholders as well as adapt to changes in the micro and macro environment.

You will develop a broad and in-depth understanding of the evolving field of travel and hospitality technology enhancing your ability to analyse business and organisational strategy for planning and implementing new technologies for the traveller and guest experience.

You will develop plans to overcome the challenges of the integration of digital tools and systems in its business culture and processes as well as devising techniques for attracting and retaining talent that is fluent in using digital tools and analytical strategies.

You will learn the importance of data management, analysis and practice of the methods employed in industry to resolve a variety of challenges and problems in the hospitality and travel sectors; whilst exploring the leadership skills and traits required to facilitate an entrepreneurial environment, in today’s ever-changing work environment, where businesses operate in an environment that is volatile, uncertain, complex, and ambiguous.

Through the programme, we aim to enhance your mindset to become more agile in the ways you innovate and manage your businesses in the digital hospitality and travel ecosystem.

The course is supported by industry and guest lecturers from industry will be a feature of this programme, bringing to life the key aspects of the course.